Shipping policy
Order Processing:
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Time:
Once your order has been shipped, estimated delivery time is:
- Domestic Orders: 3–7 business days
- International Orders: 7–15 business days
Please note that delivery times are estimates and may vary due to the shipping carrier, weather, holidays, customs clearance, or other unforeseen circumstances.
Shipping Charges:
Shipping charges will be displayed at checkout before you complete your purchase. We may also offer free shipping promotions from time to time.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email/message containing your tracking information, when available.
Incorrect Address:
Please make sure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.
Delayed or Lost Orders:
If your order is delayed, please contact us with your order number. We will work with the shipping carrier to locate your package. Delivery delays caused by the carrier are outside our direct control.
Damaged Orders:
If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged package and product.
International Orders:
International customers may be responsible for customs duties, taxes, or other import fees imposed by their country. These charges are not included in the product or shipping price unless otherwise stated.
Contact Us:
If you have any questions about your order or shipping, please contact us through our customer support/contact page.
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page.